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Welcome to the KWA Help Desk!
Posted by KWA [Jim R.] on 19 August 2011 09:58 AM

First Time User?

-Evaluate your needs

  • KWA Pro Shop- For part inquiries, please have part numbers ready. Diagrams can be accessed under the DOWNLOADS section on the Help Desk.
  • KWA Repair Center- For out of warranty items
  • KWA Warranty Service- Items within 45 days of purchase. Review warranty card for terms and conditions.
  • KWA General Questions- We do not discuss upcoming releases or prices
  • KWA Technical Questions- For troubleshooting tips. We do not give out repair instructions.
  • KWA Authorized Dealer RMA (For Dealers Only)- For our Authorized Resellers only, do not use.

 *For additional technical information please visit our forum. Our forum is an excellent source of information for the KWA enthusiast. You will find posts related to everything from cosmetic enhancements to performance upgrades and everything in between.


-What do I need to know when submitting a ticket?

1. When submitting a ticket please include:

a. Full name and shipping address

b. Contact phone number

c. Gun model and serial number (located on the gun)

d. Brand and weight of bbs being used

e. If AEG what type of battery being used

f. Where the gun was purchased and the purchase date

g. Brief but specific explanation of what the problem is

2. You may be asked additional questions or be given trouble shooting instructions before being issued an RMA number.